Terms of service

Terms of Service

Last Updated: 24 August 2026

1. OVERVIEW

This website is operated by Scentuality Studio.

Throughout this website, the terms “we”, “us”, “our” and “Scentuality Studio” refer to Scentuality Studio.

Scentuality Studio operates this website and online store, including the information, content, products, services, tools and functionality made available through the website.

By accessing our website, browsing our products or placing an order with us, you agree to be bound by these Terms of Service, together with the policies and terms referenced on our website.

These Terms of Service apply to all users of the website, including browsers, customers, purchasers and persons submitting content or information to us.

Please read these Terms of Service carefully before using our website or placing an order.

If you do not agree with these Terms of Service, you should not use the website or place an order through it.

Nothing in these Terms of Service is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded, restricted or waived under applicable South African law.

2. OUR ONLINE STORE

Our online store is hosted on Shopify, which provides the ecommerce platform through which we offer our products for sale.

By using our website, you confirm that the information you provide to us is accurate and that you have the legal capacity to enter into a transaction with us.

If you are under the applicable age of majority, you may only use the website with the involvement and consent of a parent or legal guardian where required by law.

You may not use our products or website for any unlawful or unauthorised purpose.

You may not use the website in a manner that:

Violates any applicable law;
Infringes the rights of Scentuality Studio or another person;
Attempts to gain unauthorised access to our systems;
Introduces malicious software or code;
Interferes with the operation or security of the website; or
Misrepresents your identity or authority.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices and other product information displayed on our website are accurate and up to date.

Photographs and colours may appear differently depending on the customer's device, screen settings, lighting and other technical factors.

Minor differences in colour, texture, finish, packaging or appearance do not necessarily constitute a product defect where the product otherwise corresponds with its description and applicable quality requirements.

Product availability is subject to stock.

We reserve the right to discontinue products or make changes to product ranges, packaging, fragrances, colours, formulations or specifications where reasonably necessary, subject to applicable law.

4. PRICES

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices displayed at the time an order is placed will apply to that order, subject to correction of genuine errors and applicable law.

We reserve the right to change prices before an order is placed.

Where a genuine pricing error affects an order that has already been placed, we may contact the customer to explain the error and, where applicable, provide the available options in accordance with applicable law.

Any applicable delivery charges and other charges will be displayed or communicated as required before completion of the transaction.

5. ORDERS

Submitting an order through our website constitutes an offer by the customer to purchase the selected products.

An order is subject to product availability, payment confirmation and acceptance by Scentuality Studio.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is a genuine pricing or product-description error;
We suspect fraudulent or unauthorised activity;
An order appears to be placed for unlawful purposes;
There has been a technical or system error affecting the order; or
Circumstances outside our reasonable control prevent us from fulfilling the order.

Where we cancel an order after payment has been received, we will refund the applicable amount in accordance with applicable law.

We may limit quantities where reasonably necessary to prevent abuse, fraud, unauthorised resale or stock shortages.

6. PAYMENT

Payment must be successfully authorised before an order can be processed.

We use third-party payment providers to process payments.

Scentuality Studio does not ordinarily receive or store customers' complete payment-card details.

Customers are responsible for ensuring that payment information supplied during checkout is accurate and that they are authorised to use the selected payment method.

If a payment is reversed, declined or otherwise fails after an order has been placed, we may suspend or cancel fulfilment until payment has been successfully resolved.

7. DELIVERY

We will deliver orders to the delivery address provided by the customer at checkout.

Customers are responsible for ensuring that the delivery information supplied to us is accurate and complete.

Delivery timeframes displayed on the website are estimates unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including courier delays, severe weather, public disruptions, strikes, technical failures or other events beyond our reasonable control.

Where a statutory right applies because we fail to deliver within an applicable agreed or legally prescribed period, the customer's rights will remain unaffected.

Where an order cannot be delivered because the customer provided an incorrect or incomplete address, additional delivery arrangements or charges may apply where permitted by law.

8. RISK AND DELIVERY OF GOODS

We will take reasonable steps to ensure that products are appropriately packaged for delivery.

Where applicable consumer-protection legislation places responsibility for risk, loss or damage on the supplier until delivery to the consumer, we will comply with those requirements.

Customers should inspect deliveries reasonably promptly after receipt and contact us if an order appears to have been damaged, incorrectly supplied or otherwise not as ordered.

This does not limit any statutory rights that may apply.

9. RETURNS, REFUNDS AND REPLACEMENTS

Our Returns & Refunds Policy forms part of these Terms of Service.

Scentuality Studio does not offer voluntary change-of-mind returns or exchanges.

However, statutory rights relating to defective, unsafe, incorrectly supplied or otherwise non-compliant goods remain unaffected.

Qualifying consumer rights under the CPA and ECTA will be handled in accordance with applicable law.

For full details, please refer to our Returns & Refunds Policy.

10. PRODUCT SAFETY, STORAGE AND USE

Customers are responsible for using products in accordance with the instructions and safety information supplied with the products.

This is particularly important for candles, fragrance oils, reed diffusers, room sprays, body products and other fragranced or personal-care products.

Customers should:

Follow all product instructions;
Follow applicable safety warnings;
Store products appropriately;
Keep products away from children and pets where applicable;
Keep flammable products away from flames and ignition sources where applicable; and
Use products only for their intended purpose.

Scentuality Studio is not responsible for damage resulting from misuse, negligence, failure to follow safety instructions or use outside the intended purpose, subject to applicable law.

Nothing in this section limits any statutory liability that cannot lawfully be excluded.

11. FRAGRANCE AND PRODUCT CHARACTERISTICS

Fragrance is subjective.

A customer's personal preference regarding the strength, character or scent profile of a fragrance does not, by itself, mean that a product is defective.

Where a product does not perform or conform as required by applicable consumer-protection legislation, the customer's statutory rights remain unaffected.

12. SALE AND PROMOTIONAL PRODUCTS

Sale, discounted and promotional products remain subject to applicable consumer-protection legislation.

A discounted product is not automatically excluded from statutory remedies.

Scentuality Studio does not offer voluntary change-of-mind returns or exchanges on sale or promotional products.

Where a particular defect or condition has been disclosed before purchase and the customer knowingly accepted the product in that condition, the applicable legal provisions will apply.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on this website is owned by or licensed to Scentuality Studio.

This includes, without limitation:

Logos;
Brand names;
Product names;
Product descriptions;
Photographs;
Graphics;
Videos;
Designs;
Text;
Website layouts;
Marketing material; and
Other original content.

You may not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit our content without our prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to you.

14. USER CONTENT AND FEEDBACK

If you submit reviews, comments, photographs, testimonials, suggestions, ideas or other content to Scentuality Studio, you confirm that you have the right to submit that content.

You must not submit content that:

Is unlawful;
Is defamatory;
Is fraudulent or misleading;
Infringes another person's intellectual-property rights;
Violates privacy rights;
Contains malicious software;
Is threatening, abusive or discriminatory; or
Otherwise violates applicable law.

Where you voluntarily provide content for publication or marketing purposes, you grant Scentuality Studio permission to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We may remove content that violates these Terms or applicable law.

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment providers, delivery providers or other services.

Third-party services are operated by their respective providers and may be subject to their own terms and privacy policies.

Scentuality Studio is not responsible for the content, availability, security or practices of independent third-party websites or services.

Where you choose to use a third-party service, you should review the relevant provider's terms and policies.

Nothing in this section excludes liability that cannot lawfully be excluded.

16. OPTIONAL THIRD-PARTY TOOLS

We may make third-party tools or applications available through our website.

Such tools may be provided by independent third parties and may be subject to additional terms imposed by those providers.

Where we provide access to third-party tools, we do not necessarily control or operate those tools.

Your use of third-party tools is subject to the applicable provider's terms and policies.

17. ACCURACY OF INFORMATION

We aim to provide accurate and useful information on our website.

However, information may occasionally contain typographical errors, technical errors, omissions or outdated information.

We reserve the right to correct genuine errors and update information on the website.

Nothing in this section permits us to mislead consumers or avoid obligations imposed by applicable consumer-protection legislation.

Where an error materially affects an order, we will address the matter in accordance with applicable law.

18. WEBSITE AVAILABILITY

We do not guarantee that the website will always be available, uninterrupted, secure or error-free.

The website may occasionally be unavailable because of:

Maintenance;
Software updates;
Hosting issues;
Technical failures;
Security incidents;
Internet or telecommunications failures; or
Circumstances outside our reasonable control.

We will take reasonable steps to restore availability where practicable.

19. PROHIBITED USE

You may not use this website or its content:

For an unlawful purpose;
To infringe intellectual-property rights;
To submit false or misleading information;
To impersonate another person;
To interfere with website security;
To distribute malware;
To attempt unauthorised access;
To scrape or systematically copy website content without permission;
To conduct fraudulent transactions;
To harass or abuse others;
To transmit spam or phishing material; or
In any manner that may damage or interfere with the operation of the website.

We may restrict or suspend access where reasonably necessary because of unlawful, fraudulent, abusive or security-related activity, subject to applicable law.

20. PERSONAL INFORMATION

Personal information submitted through our website or otherwise provided to Scentuality Studio is handled in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Our Privacy Policy explains how we collect, use, store and otherwise process personal information.

The Privacy Policy forms part of our website policies.

21. DIRECT MARKETING

Where we send promotional or marketing communications, we will comply with applicable POPIA requirements.

Where consent is required, we will obtain the required consent before sending marketing communications.

Customers may unsubscribe from promotional communications using the unsubscribe mechanism provided in our marketing emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, delivery updates or refund communications.

For further information about our handling of personal information and marketing preferences, please refer to our Privacy Policy.

22. WARRANTIES AND CONSUMER RIGHTS

Nothing in these Terms of Service excludes or limits a consumer right or supplier obligation that cannot lawfully be excluded or limited.

In particular, nothing in these Terms is intended to exclude:

Applicable CPA consumer rights;
The statutory implied warranty of quality where applicable;
Applicable rights to repair, replacement or refund;
Applicable ECTA cooling-off rights;
Liability that cannot legally be excluded; or
Any other mandatory protection provided by South African law.

Where applicable law provides a consumer with a remedy, that remedy remains available notwithstanding any contrary wording elsewhere in these Terms.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable South African law, Scentuality Studio will not be liable for losses that are:

Not reasonably foreseeable;
Indirect or consequential; or
Caused by circumstances outside our reasonable control,

except where such liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by our negligence where such liability cannot lawfully be excluded;
Fraud or fraudulent misrepresentation;
Product liability that cannot lawfully be excluded;
A breach of a statutory consumer right; or
Any other liability that applicable law does not permit us to exclude or limit.

24. INDEMNIFICATION

You agree to be responsible for losses reasonably arising from your unlawful use of the website, fraud, intentional misconduct or infringement of another person's rights.

Nothing in this section requires you to indemnify Scentuality Studio for liability that Scentuality Studio cannot lawfully transfer to you or exclude under applicable law.

25. EVENTS OUTSIDE OUR CONTROL

Scentuality Studio will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

These circumstances may include:

Natural disasters;
Severe weather;
Fire;
Flood;
Power failures;
Telecommunications failures;
Internet failures;
Strikes;
Civil unrest;
Government action;
Epidemics or pandemics;
Courier or logistics disruptions;
Supplier disruptions; or
Other events beyond our reasonable control.

We will take reasonable steps to minimise the effect of such circumstances and resume performance as soon as reasonably practicable.

26. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be published on this website.

Changes will apply prospectively unless otherwise required or permitted by law.

A change to these Terms will not retrospectively alter the rights or obligations relating to an order or transaction that has already been concluded, unless the change is required or permitted by law.

Your continued use of the website after an updated version has been published may constitute acceptance of the updated Terms for future use of the website.

27. SUSPENSION OR TERMINATION OF WEBSITE ACCESS

We may suspend or restrict access to the website where reasonably necessary to:

Protect the website;
Prevent fraud or abuse;
Investigate security incidents;
Comply with applicable law; or
Address unlawful or prohibited use.

Termination or suspension of website access does not affect rights or obligations that have already accrued.

Consumer rights relating to an existing transaction remain unaffected.

28. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to operate to the extent legally permissible.

29. NO WAIVER

If Scentuality Studio does not immediately enforce a right or provision contained in these Terms, that does not mean that we have permanently waived that right.

Any waiver will be assessed in accordance with applicable law.

30. ENTIRE AGREEMENT

These Terms, together with the policies and documents expressly incorporated into them, govern your use of the website and your relationship with Scentuality Studio in connection with transactions concluded through the website.

These documents include, where applicable:

Our Returns & Refunds Policy;
Our Privacy Policy; and
Other policies expressly referenced on the website.

Nothing in these Terms overrides a mandatory provision of applicable law.

31. GOVERNING LAW

These Terms of Service and transactions concluded through this website are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and any applicable consumer dispute-resolution mechanisms.

Nothing in this clause prevents a consumer from exercising a statutory right to approach a competent authority, regulator, tribunal or court where permitted by law.

32. CONSUMER DISPUTES

If you have a complaint about a product, order or service, please contact us first so that we have an opportunity to resolve the matter.

Please email:

sales@scentualitystudio.co.za

We will make reasonable efforts to investigate and resolve legitimate complaints promptly.

Nothing in this section prevents a consumer from exercising any statutory right to lodge a complaint with an appropriate regulatory or dispute-resolution body.

33. CONTACT INFORMATION

Scentuality Studio

7 Fagan Street
Randhart
Alberton
1449
Gauteng
South Africa

Email: sales@scentualitystudio.co.za
Telephone: +27 74 690 8406

Last Updated: 24 August 2026

Scentuality Studio
Your Style. Your Space. Your Life.